Cornwall Care welcomes feedback and benefits from a strong values system in place creating a philosophy and culture of continuous improvement.
Constructive and positive feedback from clients and staff stakeholders is welcome. This provides motivation for the organisation and is a means of validating our performance.
Our staff and management work hard to ensure that we deliver the best possible care.
If you are happy with our standards of care, or see something that deserves a special mention, please let the manager know, email firstname.lastname@example.org or write to us at:
Cornwall Care House
Truro Business Park,
Alternatively you can write a review at www.carehome.co.uk
Handling complaints effectively supports our commitment to continually assess and improve our work. Complaints when taken positively can have beneficial effects on the quality of the services we provide.
It is our policy that all comments, suggestions and complaints are dealt with quickly and effectively.
We shall make every effort to provide the best possible service. However, there may be occasions when people are not happy with the service.
We recognise the right of all residents, relatives, representatives and members of staff to inform us of any problems or complaints they may have.
We are always looking to improve our services. All comments, suggestions or complaints regardless of how small they may appear will be treated seriously and used to improve the service offered.
Principles and goals
We are committed to the six principals of good practice in the management of complaints, as identified by the Health Services Ombudsman:
The goals of our complaints procedure are to:
Our service is registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers, but is happy to receive information about services at any time. You can contact the CQC at:
Care Quality Commission National Correspondence
Newcastle upon Tyne
Telephone: 03330 616161