Restructuring announcement

Restructuring announcement

The closures will affect Headlands in Carbis Bay, which will merge with nearby Trewartha; Mountford in Truro, which will merge with nearby Redannick and Trengrouse in Helston. Residents will be supported in their move to alternative accommodation in consultation with their families and staff will be redeployed.


The move is part of a three-stage transformation strategy to streamline our operational model and strengthen our resilience to the devastating impact of Covid19 and ongoing recruitment and financial issues. With excellence in care at the heart of our ethos, we will be devolving greater responsibility to home managers and reducing our business support activities.


The first phase of the transition programme late last year involved closing our administrative headquarters in Threemilestone, planning for the sale of the building, implementing debt recovery procedures and making a small number of support staff redundant. 


Today’s second phase announcement is about integrating services, empowering frontline teams, cutting costs and reducing reliance on agency staffing. A month-long formal consultation process is being launched and the outcome will be announced on 24 February.


The third and final stage of the transformation plan, due to take place this spring, will focus on continued debt recovery, reinvestment, new strategic developments and sustainable business improvement.


“There is a system-wide problem with adult social care and Cornwall Care is making these strategic changes so it can adapt to the very real challenges facing all providers and the people who need care,” said our chair Sally Taylor.


“A nationwide social care recruitment crisis is taking its toll on everyone who works in our homes and in our community outreach services. Recent data released by Skills for Care shows that Cornwall is the worst affected area in the country for staff shortages and that has meant our people continually going above and beyond to ensure we serve our most vulnerable to the very best of our abilities. They have been amazing and I’m so grateful to them for their continued dedication, care and commitment.


“We cannot go on like this, however, and that’s why as a Board we have decided to change to a new operational model that directs constrained resources where they are most needed. Our ambition is, and always will be, to excel in all aspects of the care we deliver and whilst I’m fully aware that today’s announcement will unsettle those affected, it is the best way forward.


“Closing three of our homes is a temporary measure. We haven’t got sufficient staff to carry out all aspects of our current service to the high standards we require and, with Covid restrictions reducing our occupancy rates, costs have to be reduced by £5m this year. A plan is in place to deliver that.