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Cornwall Care Outstanding Staff Awards 2016

Posted by cornwallcare on April 6, 2016

With our 20th Anniversary celebrations this year, we decided that an awards ceremony – celebrating all our staff training and fantastic care achievements – would be the perfect way of thanking our staff for their incredible dedication to care.

When we put out the call that ‘nominations were open’ we were absolutely delighted at the response – so many of you got involved and had a think about who you thought was special – and overall we received a fantastic 130 nominations!

We also had some really great judges/ speakers throughout the event, including Paul Robottom (the National Advisor for Health and Social Care, City and Guilds) who presented our training and apprenticeship certificates, Helen Opie (ILM Management and Leadership tutor), Toni Drew (Truro and Penwith College), Duncan McAusland and Tony Wright (Cornwall College Business) as well two of our Board members, Geraldine Lavey and Phillip Rees. Robert Black, CEO of Cornwall Care, and Alan Stanhope, Chair of Cornwall Care, led the event. We cannot thank them all enough.

Here’s a snapshot of some of our lovely winning nominations (because unfortunately there wouldn’t be enough room for them all), and a run down of our fantastic winners and finalists! A massive congratulations to everyone nominated and thanks to everyone that took part!

We also have a video of the day which you can view here!


Our Award Winners and Finalists

Outstanding Newcomer Award


  • Nicola Gavin
  • Jackie Starr

Winner – Gemma Negus

“Gemma came to work for us in March 2015. She was brand new to Cornwall Care and she had really embraced the senior position of HCA3.

Previously Gemma worked for Boots and as a Community Carer. Her experience with Boots has benefitted us regarding the medications and processes. Gemma is highly regarded by the whole team; the care staff value her support and find her approachable. Gemma is always willing to lend a hand to the care staff and help out on the floor whenever she’s needed. She has a great rapport with the clients and seems to have a calming effect, even with the most agitated! Gemma gets on well with all family members, and she sorts issues/concerns with the minimum of fuss and gets everything smoothed over.

Gemma is working towards her Level Diploma and she seems to be completing this with ease and really enjoying it. I think every service should have a Gemma!”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Jackie Starr, finalist; Nicola Gavin, finalist; Alan Stanhope, Chairman of Cornwall Care

Outstanding Ancillary Staff Award


  • Beata Andrew
  • Mal Thorpe
  • Suzanne Roach

 Winner – Jessie Russell

“Jessie is an outstanding member of the housekeeping team.

Always delivers a high level of service every shift, extremely reliable and puts herself out to ensure the service is supported. She always has a smile on her face and has an excellent can-do attitude. Jessie has helped our new caretaker when she was on holiday, has helped decorate the small lounge in her own time and has a deeply caring attitude towards the clients. Always treats them with respect and dignity. Jessie uses her initiative and looks for jobs to be done without being told.

Jessie attends fundraising activities and has received praise from both clients and families for the hard work she puts in and always going the extra mile for the clients.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Suzanne Roach, finalist; Alan Stanhope, Chairman of Cornwall Care

Outstanding Apprentice


  • Rachel Orchard
  • Amy Newland

Winner – Michelle Russell

“Michelle has recently undertook and completed her Diploma Level 3 in Health and Social Care. At the start of the qualification Michelle was working as a HCA2 in Trevarna where she had been for many years.

Throughout her Diploma Michelle demonstrated a high standard of care, providing an excellent role model to others who seek her advice and support throughout. Michelle always demonstrated a person centred approach to her role, displaying the excellent rapport she has built with her clients and work colleagues.

Michelle continuously demonstrated a high standard of theory based work and was able to back this up with appropriate research she had carried out. Michelle was always keen and motivated to progress and meet all her deadlines, asking ‘what can I be doing now’ and using her own initiative to complete work. During her Diploma Michelle was asked to ‘step-up’ to a HCA3 post; she found this challenging at the beginning but son thrived on the new skills she was developing, especially around care planning, risk assessment and medication. Michelle is kind and warm hearted, nothing is ever too much for her to do for her clients or work colleagues, and she is a true inspiration to others and a real pleasure to work alongside.

A client’s next of kin approached me to say how wonderful a carer Michelle was and how much she does for her mum and that she always goes the extra mile.”


Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Rachel Orchard, finalist; Michelle Russell, winner; Alan Stanhope, Chairman of Cornwall Care

Clinical Achievement of the Year Award


  • Sergio Oliveria
  • Silva Pinto
  • Sarah Woodman 

Winner – Tertia Herman

“Tertia is a huge support to Cornwall Care, to all services.

Tertia has a wealth of knowledge, experience and skills which she brings to her role. However, more importantly, Tertia brings care, consideration, attention to detail, and a willingness to do anything she can to improve the care we provide and therefore the care that our residents receive.

Tertia’s knowledge is always up-to-date and she is able to inform us of all the current best practice requirements, and then supports us to ensure that we achieve these. She sees our residents as individuals and takes account of all their needs when discussing care, not just clinical needs.

Tertia offers ideas and suggestions to solve any issues we have and then always follows this through by checking how things are going and if the improvements have worked.

Tertia has taken on additional responsibilities when needed to ensure that we are providing the best care we can at all times. Tertia is so valuable, always willing to give her time and advice, willing to roll up her sleeves and help when needed.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Sarah Woodman, finalist; Silva Pinto, finalist; Sergio Oliveria, finalist; Tertia Herman, winner; Alan Stanhope, Chairman of Cornwall Care

Excellence in Leadership Award


  • Michelle Wray
  • Sarah Devine

Winner – Julia Tyldesley

“Julia is the Home Manager of Trewartha and the backbone of our success.

This year we achieved an Outstanding in our CQC inspection and were rated in the Top 20 care homes in the South West by carehome.co.uk. Julia has the drive and passion to ensure that the best quality service is provided. Julia has developed many staff over the years, me included and I personally have really enjoyed spending time with her and learning from her knowledge and experience.

Julia has been working for Cornwall Care since 1994. She is dedicated to the company, working endless extra hours within the homes, whether decorating rooms or covering care shifts, as well as her own management role. She is always there to lend a hand with a smile on her face. As Service Development Manager she has developed a number of services within the company. Leading and developing the homes with the transition between residential to nursing services.

Julia is admired and respected by all the staff, clients and relatives and has gathered many compliments over the years.”

“The BEST manager ever!! Always happy to help and develop her team. Nothing is ever too much trouble. Julia always helps on the floor with her care team day or night ensuring everyone is supported and happy.”

“Julia is probably one of the best managers I have ever worked with. Julia has excellent leadership qualities that I admire and have used in my own position – she was a great mentor. Julia is fair and highly supportive towards her team members and motivates/ empowers staff daily to go above and beyond to do an amazing job.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Julia Tyldesley, winner; Sarah Devine, finalist; Michelle Wray, finalist; Alan Stanhope, Chairman of Cornwall Care

Outstanding Commitment to Vocational Training & Assessment Award

Winner – Lorraine Craven

“Lorraine has consistently provided Cornwall Care staff who are undertaking NVQ/HASC Diplomas with support and unique and innovative opportunities to develop their knowledge and skills. She supported assessors and verifiers within the company to improve the quality of the service.

Lorraine embodies the Cornwall Care philosophy, often going out of her way to assist people in achieving their goals.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Lorraine Craven, winner; Alan Stanhope, Chairman of Cornwall Care

Some of our team at Trevarna, our nursing home in St Austell, and their impressive collection of awards and certificates!

TREVARNA TEAM (800x568).jpg

It is so lovely to hear these great stories about our staff going out of their way to create happiness and wellbeing wherever they go. We are incredibly proud as an organisation to have such fantastic high achievers with such hearts of gold.

Everyone who attended the awards had a great time and many of us continued to celebrate well after the awards were done! It was fantastic to reward and recognise the achievements of our amazing staff and we’re so proud to have so many hard-working and caring people working with us to support the people of Cornwall. All weathers, 24 hours a day, 7 days a week!

We would like to congratulate everyone who was nominated – and thank them for all they do – and to say a massive thank you to everyone who made this possible.

We are delighted at the success of our first-ever Cornwall Care Outstanding Staff Awards and are happy to announce that we will be making this an annual event!

A special thanks to our speakers for announcing our winners, our host Amy for leading us through, EPD and Marketing for organising the event, and to the Atlantic Hotel for having us, we had a fantastic time!

Making a Difference to Dementia Care Award


  • Katie Limb
  • Margaret Lovell

Winner – Derek Slater

“Derek is a Support Worker who has worked for Cornwall Care since January 2013 (Redannick) and with Supported Living since June 2014.

Derek is a highly motivated individual who is passionate about dementia care, providing the highest standards of care to the person with complex dementia that he supports. Since joining the Supported Living service Derek has challenged working practices, shared his own knowledge, experience and understanding of working with dementia and guided staff with less experience in this area to gain a better understanding of the person that they are supporting. Derek has also worked to demonstrate to other staff members how care and support can be provided in the best possible ways for the person being supported. Due to the complexities of the person that Derek supported, Derek is consistently adapting to the changing needs of the person and finding new ways to work with him in conjunction with the rest of the staff team and with some support and guidance from the MDT.

Derek shows high levels of care and compassion and keeps the person that he is supporting as the central focus for everything that he does whilst he is at work. He consistently promotes choice, inclusion and engagement with family, the community and team members.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Margaret Lovell, finalist; Alan Stanhope, Chairman of Cornwall Care

Best Innovative Project Idea Award


  • Annie Scott
  • Sarah Edom

Winner – Angela Biro

“Angela came to us last year and asked if she could start a gardening club. She was given permission to take on the whole project and what she achieved was beyond our expectations.

During the summer the garden was amazing. The vegetables and fruit stocked our kitchens well. The organisation was perfect. All the clients participated regardless of their disabilities or cognitive impairments. Angela found just the right tasks to suit each individual’s needs to ensure they were included.

News travelled fast and soon relative also joined in the weekly club. Donations of seeds, cuttings and a greenhouse were brought in to Trewartha. We even had volunteers from the local community offering their services. The project was planned from start to finish. The end date was our harvest festival and this brought the whole home to tears. It was very emotional.

Angela brought so much joy to people’s hearts and the bonds between everyone have grown stronger.”

 BEST PROJECT IDEA - GROUP (800x568).jpg

 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Angela Biro, winner; Annie Scott, finalist; Sarah Edom, finalist; Alan Stanhope, Chairman of Cornwall Care

Personal Professional Development Award


  • Natalie Hudson
  • Nicola Taylor 

Winner – Rachel Orchard

“Rachel has recently completed her Level 3 Diploma in Health and Social Care. When Rachel first started her qualification she was working as a HCA2 at Trevarna.

Rachel continuously demonstrates a commitment to her learning, completing all assignments within the deadlines. Even though at times Rachel struggled with the theory side, she never gave up and always remained positive to progress, looking at further research as required. Rachel continuously demonstrated great strength and determination. She has an extremely warm and friendly approach to her role, she demonstrates excellent rapport with her clients and colleagues. She works at a high standard, always ready to identify and challenge poor practice. Others look to her as a role model and seek her advice and guidance. Rachel continuously looks at ways to push herself and to enhance her personal development.

Rachel was given the opportunity to ‘step up’ into a HCA3 role, which she is now thriving in. Rachel has gained confidence in herself and has grown considerably in this role. She is able to apply her theory into practice and seeks to expand this with further research, training and advice from her peers.

Rachel shows great initiative within her developing role. She always has time for her clients and colleagues, has a warm and caring nature, always has a smile on her face and brightens up the place by singing and being a pleasure to work with.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Natalie Hudson, finalist; Rachel Orchard, winner; Nicola Taylor, finalist; Alan Stanhope, Chairman of Cornwall Care

Outstanding Role Model


  • Katie Dean
  • Jo Parson

Winner – Allen Puckey

“I had the pleasure of employing Allen in 2011. Allen had spent his whole working career in the family fish selling business but working in care was something he had always wanted to do.

As his team leader and Level 2 Diploma assessor I watched him develop excellent practice skills and knowledge. He was always enthusiastic and extremely hard working. As a carer he is an excellent role model, he provides a high quality service for his clients promoting active participation, respecting their choices and individuality and promoting their self esteem. He will always do extra for his clients and often pops back in his own time with shopping etc. We have received lovely feedback and comments from clients and family members over the years, expressing what a difference Allen has made to the clients he visits, many who request to be able to see him more. Simply, Allen makes them smile each day.

Recently Allen trained as a care certificate assessor to work alongside new carers to demonstrate and share good practice with them to ensure good standards of care.

At the end of 2015, Allen was nominated by his team for the National Care Awards and received the runner up prize.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Sue Aldridge (on behalf of winner, Allen Puckey); Katie Dean, finalist; Alan Stanhope, Chairman of Cornwall Care

Outstanding Employee Award


  • Michelle Brown
  • Jackie Teague
  • Tania Williams

Winner – Johnny Williams

“Johnny has worked with the Supported Living service since August 2011.

Johnny is a dedicated and committed member of staff who puts the person that he supports at the centre of everything that he does. He demonstrates a professional approach to providing support at all times, taking on advice, guidance, new learning and adapting his approach to working as and when required. Johnny is a key support to his Senior Support Worker and works to cover aspects of the Senior Support Workers role in their absence (e.g. communicating with staff about shift cover, arranging appointments for the person he supports, liaising with MDT professionals and highlighting issues and concerns regarding the person he supports.

Johnny works in a way that maintains a calm and therapeutic environment at all times and is not outwardly phased by any challenges that are presented during the course of his work. He is highly regarded by the person he supports – this is evidential through their interaction with each other and the positive way that the person he supports responds to him.

Johnny is supportive of team members and works to share his knowledge and skills with others to develop the skills of the team”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Tania Williams, finalist; Michelle Brown, finalist; Jackie Teague, finalist; Alan Stanhope, Chairman of Cornwall Care

Special Recognition Award

We created this award when we received so many nominations for one person (across all our awards categories) that we felt he deserved a special award to recognise his efforts.

Winner – Luke Bond

“Luke is a younger member of the My Choice team and to some would appear to be a joker, however Luke is an outstanding employee.

He is totally committed to his role as Area Manager in My Choice, flexibly going above and beyond what is needed for his team and his clients, which can result in working long hours. Luke is dedicated and passionate in his role and has been working to recruit staff using his own initiative with a good level of success, not only for My Choice but for the company as a whole.

Luke has a big heart, is a friendly face and is a positive team member as a leader and as an advocate for his clients. Thankfully there are people like Luke out in the world!”

“Luke is an outstanding human bean. He cares passionately about his team, making sure his clients never receive less than the best care, empathy and support. Luke is a motivator; whenever he visits our department it is like a breath of fresh air. He is totally engaged and his positiveness rubs off on all those he comes into contact with.

Nothing (and I mean this) is too much trouble, he will go out of his way to support and help others. I would love it if my Mum was in his care!”

“He goes above and beyond to ensure that all of his clients get the care they require and that his staff are all happy with their shifts. If any of them have appointments during their scheduled work times, we try to cover it, but if we can’t, Luke will go out and do it himself. For the last few weeks he has been working his 39 hour contract along with covering up to 20 plus hours a week care in the community, as well as being on call. When a new staff member left without warning, in order not to overwork his carers and keep them as near to their contracted hours as possible, Luke picked up the extra calls to help out. He even went to Treliske on Christmas Day to visit one of our old clients to make sure she had company.

This week he met a gentleman who seemed to be struggling to walk in Penzance. Luke helped him home, stayed with him for over an hour, cooked him a meal, tidied his living room as the man had been struggling due to health problems and being on his own. Luke took all of his details and passed them onto social services in the hope he can get some help for him.

We had a call from the hospital last year – a patient wanted to come home to die and would need night sits. Luke took this on, on the understanding that if any of his team could do the night sits, he would cover their calls and if they couldn’t do it he would. He stayed with the client until he passed away.

These are just a few examples of how Luke has gone out of his way to help and deliver outstanding care and ensure that no call is missed, whatever the circumstances.”


 Pictured, from left to right: Robert Black, Chief Executive of Cornwall Care; Luke Bond, winner; Alan Stanhope, Chairman of Cornwall Care